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September 30, 2020 @ 10:00 am - 11:30 am

Crisis Management: Strategies to Effectively Manage a Healthcare Organization

Virtual ACHE Face-to-Face Education
Crisis Management: Strategies to Effectively Manage a Healthcare Organization
Length: 1.5 Hours

Preparing for an unplanned or unexpected event, such as a natural disaster, pandemic, civil disturbances, medical error or labor disputes (e.g., union labor) causes physical, psychological and emotional stresses that can overwhelm employees, medical staff, patients and communities. In the event of a crisis, the quality and efficiency of care delivery may be challenged and typically takes a toll on every part of the organization. Lack of the unknown or uncertainty is also a challenge that healthcare leaders face in the time of crisis. Healthcare leaders need to understand ways to prepare their organization for unforeseen circumstances, which includes developing a communication plan, managing organizational resources, such as medical supplies, levels of patient care and leveraging local and state resources and funding.

This panel discussion will provide insight and perspectives on ways to manage an unforeseen crisis within the healthcare organization and its community. It will include how healthcare leaders can better prepare and respond to a community or healthcare crisis, or health surge event or unanticipated response.


Kevin Rash, FACHE | Director, Health Care Performance Advisory Services, BKD


Amanda Hedgpeth, Vice President, Hospital Operations, Cox Health

Brent Hubbard, FACHE, President and Chief Operating Officer, Mercy Hospital Springfield

Katie Towns, Assistant Director, Springfield – Greene County Health Department

*Participation is limited to ACHE members only.


IMPORTANT:  The virtual event will be held in the ACHE Learning Management System. The ACHE Learning Management System will allow the attendees’ education credits to automatically be applied to their MY ACHE account. After members have registered, a follow-up email will be sent with additional instructions to confirm your web conference link and receive credit through ACHE.


September 30, 2020
10:00 am - 11:30 am
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